Director of Player Development and VIP Services
Samuel’s career began as an honorary presidential guard as a United States Marine, however later in life he began his career within the gaming industry. Samuel has a BA in Criminal Justice, MBA in Marketing and is in pursuit of his Doctorate in Business Administration. As the Director of Player Development, Samuel believes in a personalized guest service experience vs. the commodification/one size fits all level of service often displayed in the industry. Samuel is very energetic, personable, humorous, and ensures the Hosts display the same characteristics. Often times you will find Sam walking the floor engaging with guests!
Player Development Manager
Jenny comes to Jamul with over 19 years of gaming experience (Tables, Cage, Player Development and Community Development departments) within the San Diego region, a Bachelor of Arts degree, and is linguistically diverse: Spanish, Cantonese, and English. We are confident she will elevate the property’s VIP value proposition while simultaneously creating synergistic relationships with team members; consequently, it is our honor to have her within the Jamul family.
Le was born and raised in the San Francisco Bay Area. She is bilingual; fluent in English and Vietnamese. She has over 12 years of PG (Positive Guests) rated relationships. Le is family orientated and recently added a son to her family. She loves to hike in her leisure time. Le’s objective is to make every guest feel special. She is ecstatic about being a part of the Jamul Casino family.
Jessica was born in Vietnam but raised in San Diego. She has a Bachelor of Arts Degree from San Diego State University. Jessica has several years of Sales and Account Management experience and speaks multiple languages: Cantonese, Vietnamese and English. She has a tenacity for unparalleled guest service and can’t wait to make your next visit as rewarding as possible.
Brett is a native San Diegan. He has over 15 years of industry experience. Brett enjoys vacations, plays a Euphonium, golfs, and fishes. In addition, Brett is an avid Green Bay Packers fan. Brett is property known for his excellent service and attention to detail. Whenever you are looking for exemplary service, please look no further!
Anna Mae Santos
Anna was born and raised in the Philippines and has been living in San Diego for a year. She is bilingual (Tagalog and English), has a B.A. in journalism, as well as over five years of experience as a Casino Host at a 5-star casino property. Anna likes hiking and discovering new places, as she has a knack for adapting easily to new environments. This surgeon of service now joins San Diego’s Closest Casino®—Jamul, and is excited to deliver an unparalleled level of personalization; VIPs deserve no less!
Lewbert was born and raised in the Philippines and just recently moved to San Diego. He is bilingual (Tagalog and English) and has a bachelor’s degree in Business Management. Lewbert is fantastic at developing rapport and has over ten years of experience in sales and marketing. Lewbert has a collection of orchids; just as an orchid takes a flower to a new level, allow Lewbert to elevate your next experience!
Sal was born in Cambodia and raised in San Diego. She is bilingual (Cambodian and English) and has over 23 years of customer service and sales experience. She likes to work out at the gym, spend time with her family, and travel. Jamul Casino is renowned for fun, just as Sal is known for service precision; see you soon.
VIP Services Manager
Khal was born and raised in Baghdad, Iraq, and has been living in San Diego for over ten years. He has a Bachelor of Science in Pathology and is linguistically diverse: Arabic, Armenian, and English. Khal has more than a decade of experience in guest service; ten of the 20 years of expertise is within the casino industry. Outside of work, he devotes his time to his family and enjoys gatherings with friends. Khal is Jamul Casino’s scientist of service, always inventing new ways to serve VIP’s.
VIP Concierge Team
Adriana Echaves • Yousif Shara
The VIP Concierge Team is committed to providing a genuinely fun experience for our valued guests, and exemplifies the Jamul Casino service commitment. The VIP Concierge Team is ready to assist our VIP players with exceptional personalized service whenever and wherever they need it with a welcoming spirit, empathetic approach, attentiveness to detail, and the strongest passion for delivering exceptional service within the San Diego region. This diverse team of service savants has over a half-century of guest service expertise and speaks multiple languages: English, Tagalog, Arabic, Chaldean, and Armenian. Come experience the Country Club of VIP gaming, Jamul Casino!