The Jamul Indian Village of California today announced that its Jamul Casino will remain closed until further notice in response to recent developments on the COVID-19 pandemic. Following the closure of the casino on March 20, the Tribe committed to covering base pay and benefits for all team members of the operation through April 11 with the hope of reopening and getting back to business shortly thereafter. However, with the extension of federal guidelines for social distancing through the end of April and an indeterminate end to California’s stay at home order, the Tribe is unable to provide clear guidance on when it will be able to reopen the casino.
Beginning April 12, the casino will reduce to minimum staffing levels to maintain the facility and prepare for reopening. All other team members will be able to cash out their paid time off balances and access the recently passed CARES Act to continue to support their families until the casino is ready to reopen. The Tribe has also committed to extend coverage for health benefits for these individuals through the end of May.
Chairwoman Erica M. Pinto states, “We are deeply saddened that we have reached the point of having to make these difficult decisions, but they have become unavoidable given the uncertainty we face as to when we will be able to reopen our business. We have and will continue to do everything in our power to create the best possible outcome for our team members, and we look forward to welcoming them back very soon. We wish them and their families all the very best until then.”
On March 18, 2020, the Jamul Indian Village of California announced their temporary closure effective March 20 and issued a statement declaring a state of emergency due to the COVID-19 crisis. They have also temporarily closed their tribal government offices and tribal businesses in order to ensure the health and well-being of their tribal members, guests, team members, and community at large.
Coronavirus Frequently Asked Questions
Q: What will happen to my Comp and Tier Point balances while you are closed?
A: All balances will remain intact at the same values when we closed.
Q: What will happen to my VIP status if I can’t earn enough Tier Points by the end of June to keep it?
A: All VIP tier status earned in 2020 will be extended until the end of this year. On July 1, 2020, we will begin a new Tier Point earning period for VIP tiers that will be renewed on January 1, 2021.
Q: Will I get a rain check for my missed offers?
A: Yes, we plan to offer the missed gifts and gift cards as another giveaway to you in the future, and you will have new food and free play offers available when you return.
Q: What about any event invitations I received? Will I get to attend those events in the future?
A: Yes, we would love to welcome you back to all of our rescheduled events once we have a chance to find a new date for them!
Q: What if I have an expired slot ticket? Can I cash it when you reopen?
A: Yes, we will be honoring all slot tickets that expired during the time of our closure.
Q: What will you do to keep the casino clean when you reopen?
A: We know this will be of extreme importance to you when you come back to visit us, and we want you to know we are absolutely dedicated to providing a clean and safe environment for you to play.
To accomplish that:
We are adding at least 75 more hand sanitizer stations dispersed throughout the property, and we will have ample supply of sanitizing wipes, available to guests upon request through our service teams.
We will continue the increased frequency of cleaning of our elevator buttons, hand rails, door handles, slot machines, table games areas and other guest touch points.
We will have weekly antibacterial/sanitizing deep cleanings on our restrooms, kitchens, and slot areas with posted details and schedules for public viewing.
We have increased our stock of cleaning and disinfecting solution on hand in all front of house and back of house areas with access for all team members to use as necessary.
Tables at our dining venues and bar seating will be spaced at least six feet apart. Signage will be posted in select locations to advise guests on practices they can undertake to mitigate the spread of viruses.
Face masks will be available for purchase at Jamul Trading Company.
We are reminding team members through multiple channels about washing hands often. We are talking to them about it, posting signage in key team member areas, and providing additional hand sanitizer dispensers in back of house areas as well.
Culinary team members will be required to wear clean gloves throughout the duration of their shifts.
We have asked our entire leadership team at Jamul Casino to devote extra time to assisting our Housekeeping team in cleaning the casino floor.
Gloves will be available for guests to wear and can be accessed at any dining outlet or through our Slots, Table Games, and Housekeeping departments.
Any team member arriving to the casino showing signs of illness will be sent home to recuperate.
Q: When will you reopen, and how will I know?
A: We continue to evaluate a practical reopening date each day. Once we confirm our reopening date, we will email all of our Sweetwater Rewards® players, post an announcement to Facebook and our website, and send a push notification to all of our app users. Stay tuned for our announcement!
Q: Are you paying your team members while you are closed?
A: Yes! The Jamul Indian Village has committed to cover base pay and benefits for team members during the closure through April 11 so that they may continue to pay their bills and provide for their families.