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Privacy Policy

What this policy covers

Your privacy is important to us and so is being clear and open about how we collect, use, and share information about you. This document is intended to help you understand:

  • What information we collect about you
  • How we intend to use any information that we collect
  • How we may share information we collect
  • How we store and keep secure any information we collect
  • How you can access and control your information
  • Other important privacy information


This Privacy Policy covers the information that we collect about you as user of our website located at URL (“Website”) or as a guest of our casino.  “Jamul Casino®”, “we” and “us” refers to Jamul Indian Village Development Corporation, dba Jamul Casino®.

By using the Website or participating in gaming at our casino, you expressly consent to our collection of your information in the manner described in this Privacy Policy. This Policy may be revised over time as new features are added to the Website or as we incorporate suggestions from our users and customers. Any material changes will be effective immediately. The amended Privacy Policy will always be posted on our Website.

What information we collect about you

We collect information about you when you provide it to us through our Website, when you participate in gaming at our casino, and when other sources provide it to us, as further described below.

  • We collect information about you when you interact with our website or sign-up for player’s club card, such as your name, address, birthday, gender, phone number(s) and email address(es) when you use our Website contact form or sign up for an account;
  • We collect information about you when participate in gaming activity, request a credit line extension or request jackpot processing/ payout, such as your gaming win/loss data, bank account information, identification, social security number and resident alien status. We additionally collect information about your source of funds and other background information when you participate in gaming activities as we undertake “Know Your Customer” and “Customer Due Diligence” investigations.  If you are a player’s club card holder, we additionally track and associate such information using your player’s club card;
  • We collect your information about your usage and response to promotional activities, when you participate in our promotional activities, such as redeeming offers, registering for an event or collecting a prize;
  • We collect your purchase and transactional information when you purchase food and beverages or make retail purchases at our casino;
  • We collect information we receive from your use of the Website, such as the Internet address (IP address, MAC identification) of the computer or device you use to access the Website, the type of browser you use the times you access the Website, the articles you review, and the products that you inquire about and purchase;
  • We collect information we receive when you communicate with us through email, such as your name and e-mail address; and
  • We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Website, to learn what content is popular, and to save your preferences. “Cookies” are small files that your Web browser places on your computer’s hard drive.


How we intend to use any information that we collect

We use information we collect about you in order:

  • To respond to your inquiries and fulfill your specific requests, such as to send you information you request or e-mail alerts;
  • To conduct “Know Your Customer” and “Customer Due Diligence” investigations as required;
  • To send you important information regarding our relationship with you or regarding the Website, changes to this Privacy Policy and/or other administrative information;
  • If you opt-in to such communications, to send you communications regarding promotional offers, press releases and other similar marketing materials;
  • To facilitate navigation, display information more effectively, identify Website usage trends, personalize your experience on the Website, and determine the effectiveness of our promotional campaigns, through use of cookies;
  • To conduct security and surveillance investigations associated with your gaming activities, to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of our policies;
  • To conduct analytics/internal reporting regarding our Website;
  • To provide information to claims adjusters and ;and
  • To make disclosure under the requirements of any applicable law, such as tax reporting, and to comply with legal process or in response to lawful requests from public authorities, including meeting national security, public interest or law enforcement requirements.


How we may share information we collect

We will not sell your information to anyone, for any purpose.  We share your information:

  • With our service providers who are performing a data processing service for us;
  • With vendors such as direct mail providers and email providers for the purpose of delivering offers and communication to you;
  • With affiliate marketing partners and other vendors who are co-sponsoring or underwriting events and/or promotions, for the purpose of facilitating registration for such events and/or securing offers and promotions which are available to you for attending and/or which you otherwise have requested;
  • As required to comply with our legal and regulatory obligations, including providing information to the IRS for tax reporting purposes, to FinCEN for anti-money laundering requirements, and to our auditors and the gaming commission;
  • With insurance claims adjusters for claims involving your participation in gaming activities at our casino;
  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other regulatory or public authorities in response to lawful requests, including, meeting national security or law enforcement requirements; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion; and
  • If Jamul Casino® (or substantially all of our assets) is acquired, your information would be transferred along with the other business assets as permitted by law, which remain subject to this Privacy Policy.
  • In addition, we may disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as information as long as it is combined.


How we store and keep secure any information we collect

We are committed to protecting the data of Website users and casino patrons. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.  Your information is stored in our player tracking system as required for FinCEN/IRS compliance.  We also keep hard copies of tax forms.  Your gaming and offer redemption data will be kept indefinitely by us but we reserve the right to delete after a certain time period.  Your tax documentation is retained for ten years.

We limit the disclosure of your information to vendors providing processing services for us and to our select employees who have a need to know in order for us to perform our functions. All recipients of your information are required to sign non-disclosure or confidentiality agreements under which they agree to restricted use and non-disclosure of your information.  Information that we provide to authorized agencies and regulators is protected and shared within the confines of the Safe Harbor protection (and only with authorized agencies as detailed by FinCEN).    Any claim related information (general liability) is shared with our claims adjuster via a secure claim tracking system or on occasion through email.  The information shared with the claims adjusters is protected as confidential information under our insurance agreements.

How you can access and control your information

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.   When Jamul Casino® collects your information, we generally offer you the opportunity to choose whether your information may be (i) used by us for marketing purposes, or (ii) used for a purpose that is materially different from the purposes for which the information was originally collected or subsequently authorized by you. Unless Jamul Casino® offers you an appropriate choice regarding the use of your information, Jamul Casino® will only use your information for purposes that are materially the same as those indicated in this Privacy Policy except (i) as otherwise required by applicable law or legal process, or (ii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements.

Other important privacy information

Children are not eligible to use the Website.  We ask that minors (under the age of 18) do not submit any personal information to us or attempt to use the Website under any circumstance.  We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing or using the Website. If we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us.

We may change this Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will notify you by sending you an email notification. We encourage you to review our Privacy Policy whenever you use our Website to stay informed about our information practices and the ways that you can help protect your own privacy.

If you disagree with any changes to this Privacy Policy, we politely suggest that you should stop using the Website and not participate in any gaming activities at our casino and deactivate your account.

This Website is owned and operated by Jamul Indian Village Development Corporation, dba Jamul Casino®. If, at any time, you have questions or concerns about Jamul Casino’s® privacy commitment, please feel free to email us at to contact one of our representatives.