Reopening - Jamul Casino

A New Message from President & General Manager Mary Cheeks

December 3, 2020

Valued Friends of Jamul Casino,

As San Diego County has entered a period of increased restrictions on out-of-home activity, we wanted to reaffirm to you our commitment to your health and safety. When we reopened our casino following a two-month closure last spring due to the onset of the coronavirus (COVID-19) pandemic, we did so having spent countless hours developing numerous health and safety protocols that meet or exceed all guidance from state and local health officials. With your help and that of our amazing team, we have diligently adhered to these protocols and have now built a six-month track record of safe and responsible operations. As has been documented by recent media coverage, instances of coronavirus cases linked to local casinos have been extremely rare in relation to other public places, and we believe this is a direct result of the focus our casino (and others in the area) have placed on developing and implementing rigorous safety protocols. The data we have from these past six months gives us confidence that our protocols are working. We are extremely proud of the environment we have created for you to enjoy time with family and friends in a way that keeps you safe.

As we continue to move forward with normal hours of operation, we will also continue to stick with what works. The very same health and safety protocols that have kept you safe for the last six months will be ones you see here moving forward, plus additional measures focused on enhanced sanitizing, face mask enforcement, and monitoring of social distancing. And while the new State and County restrictions do not apply to Tribal lands and are not reflective of case counts linked to Tribal casinos, we have decided, in the spirit of cooperation, to curtail certain entertainment activities that are among the focal points of the most recent State and County rollbacks. As you plan your trips to Jamul Casino in the coming weeks, please check our entertainment calendar on our website to review new hours for live entertainment.

Your safety is our commitment. You can visit assured that Jamul Casino is an environment where you can enjoy an escape, find some happiness, and hopefully make your days a little brighter. It has and will be our pleasure to continue to serve you.

Sincerely,

Mary Cheeks

President & General Manager

During the time that we were closed, we worked hard to develop the safest reopening plan possible. This page details the changes we have made and the extra safety measures we have put in place to ensure the health of our guests, our team members, and our community. Read our Press Release about the reopening.

The Clean Team

The Jamul Casino Clean Team is now at your service, dedicated to ensuring that all aspects of your visit to Jamul Casino occur in a sparkling and sanitary environment. Look for this team in the teal vests.
Each operational area has implemented enhanced cleaning protocols for their areas to be performed continuously throughout each day.
We have increased the frequency of cleaning of our dining venues, slot machines, table games areas, elevator buttons, handrails, door handles, counter tops, and other guest touch-points.
We have scheduled weekly antibacterial/sanitizing deep cleanings on our restrooms, kitchens, and slot areas.
We have increased our stock of cleaning and disinfecting solution on hand in all front of house and back of house areas with access for all team members to use as necessary.
Our entire leadership team at Jamul Casino will devote extra time to assisting our Housekeeping team in cleaning the casino floor.

Guest Health

Guests are required to allow a temperature check upon entering the facility. Entering and exiting the facility are controlled through designated locations to ensure that everyone is checked.
Temperature checks will be done on the P8 level of the casino entering from VIP parking and also at the casino level coming off the elevators. We will be using temperature-checking cameras and/or “touchless” infrared thermometers.
Any guest with a temperature greater than of 100^o will be asked to return home to recuperate.
All guests are required to wear masks while inside the facility. Only guests with cloth or surgical-style face masks without vents will be allowed entrance to the casino.
Not acceptable: bandanas or similar, neck gaiters, face coverings with valves, vents, or other openings.
Gloves will be available for guests to wear and can be accessed at any dining outlet or through our Slots, Table Games, and Housekeeping departments.
We have increased our hand sanitizer stations to a total of at least 150 dispersed throughout the property, and we will have ample supply of sanitizing wipes available to guests upon request through our service teams.

In the Gaming Area

All slot machines and table games will be cleaned continuously throughout the day, and guests will be advised to use hand sanitizer before and after each use.
The slot floor has been preset for social distancing with every other slot machine turned off. Upon request, we will turn on adjacent machines based upon family play or multiple machine play by a single individual.
A maximum of three players will be allowed to play at any table game in alternating seats.
Table Games Dealers will be required to sanitize their hands at the start of each table rotation.
Poker players will be given the option to play any game five-handed with a 50% rake reduction on that game. Every other table in the room will be used.
Our Guest Services Cashiers will now serve you from behind a clear acrylic germ prevention barrier.

In the Dining Areas

The self-service beverage stations are now staffed by a team member who will prepare your beverage for you upon request.
All beverages on the gaming floor will be served in single use cups.
Service stations, service carts, beverage stations, counters, handrails and trays will be sanitized at least once per hour and logged by a Manager or Supervisor.
Tables at our dining venues and bar seating are spaced at least six feet apart.
Dining tables, bar tops, stools, and chairs will be sanitized after each use.
All of our weekly buffets have been converted to server-delivered endless dining experiences.
Point of sale terminals will be assigned to a single Server where possible and sanitized between each user and before and after each shift. If multiple Servers are assigned to a point of sale terminal, Servers will sanitize their hands after each use.
Menus will be laminated and cleaned after each use. Menus in Prime Cut Steak & Seafood will be replaced after each use.
Check presenters, votives, pens and all other reusable guest contact items will either be sanitized or disposed of after each use.
All cutlery, glassware, and linen for our restaurants with the exception of Prime Cut Steak & Seafood will be kept in back of house areas and presented to guests upon seating to avoid contamination. If a Prime Cut guest would like a refreshed table setting upon seating, we will provide it.
All plastic flatware and straws will be prepackaged.
Condiments will be served in single use containers that will either be disposable or washed after each use. All self-service condiments have been removed.
All food and beverage items will be placed on the table, counter, slot or other surface instead of being handed directly to guests.
All food preparation stations will be sanitized at least once per hour.
All kitchens will be deep-cleaned and sanitized at least once per day.
Serving trays and storage containers will be sanitized before and after each use.
Managers and Supervisors will manage physical distancing at entries, waiting areas, and queues.
Peak period queuing procedures will be implemented to manage physical distancing when we cannot immediately seat guests.
Acrylic germ prevention shields have been added to quick service outlets.

Team Member Health

Team members are required to allow a temperature check upon entering the facility. Entering and exiting the facility are controlled through designated locations to ensure that everyone is checked.
Any team member with a temperature greater than of 100^o will be asked to return home to recuperate. Team members displaying obvious signs of illness, even without a temperature, will be sent home.
Team members are required to wear masks while inside the facility.
Team members preparing or serving food and drinks are required to wear gloves as well as facemasks.

Temporary Restaurant Hours

Tony Gwynn’s Sport Pub
Sun – Thu: Noon – 8PM
Fri & Sat: Noon – 9PM
Buffets will be replaced with endless dining experiences mirroring the same buffet rotation but with all items served by request and delivered by servers to guest tables.
Tony Gwynn’s Bar
Sun – Thu: 10AM – 10PM
Fri & Sat: 10AM – Midnight
Emerald
Sun-Thu: Noon – 10PM
Fri & Sat: Noon – 11PM
Coffee Shop
Sun-Thu: 10AM – 10PM
Fri & Sat: 10AM – Midnight
Burgers & Shakes
Mon – Thurs : 10AM to 1AM
Fri & Sat: 10AM – 1AM
JIVe Lounge (No Entertainment in May)
Mon – Wed: Noon – Midnight
Thu-Sun: 10AM – 1AM
Jamul Trading Co.
Sun – Thu: Noon – 8PM
Fri & Sat: Noon – Midnight
Prime Cut • Pizzeria • Taqueria • Loft 94: CLOSED

Other Measures

All of our team members have undergone specialized training to educate them on sanitation standards and social distancing requirements, and will be vigilant in ensuring all new protocols are followed.
Valet and shuttle service have been temporarily suspended.
Once we resume our shuttle service, please see here for a list of cleaning protocols from our shuttle provider.
We have posted signage throughout the facility to advise guests on what they can do to reduce the spread of viruses.
Social distancing reminders are also posted in various locations throughout the property.

How we're creating a safe place to play.